Notes from the Manager
Related Strips: #874: The Spirit of the Season
Probably one more strip in this chapter, unless I change my mind about something! Which happens.
As for this strip, I wanted to have Norma slip in a comment about how the customer really only wanted free passes anyway, but there wasn’t any room. Speaking from experience, if you complain about something, it’s pretty easy to get free passes.
With me, when I complain about something, it’s almost always a presentation thing, and I really just want them to fix the problem and/or never let it happen again. Yet almost every multiplex I’ve been to in Chicago or Minneapolis, I’ve had to complain about the presentation: either too-dark screens (old bulbs), focus issues, 3D ghosting/crosstalk, or sound problems.
Most recently, a small two-screen theater in Minneapolis had focus issues and a too-dark screen when I saw Frozen. I fired off a (polite) complaint to the management, and along with an apology and an explanation that it was improperly cleaned porthole glass that caused the issues — the first I’ve heard of that issue. I also got a couple of passes mailed to me that I’m a little nervous about ever using. (“Sorry our movie presentation sucked; here’s passes so you can see more movies here!” Hmm…)
Anyway. How about you guys? Have you ever complained about something to management at a theater? How did they respond?
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Wednesday, July 1, 2015
Ten years ago this month (on July 10th, 2005, to be specific), I posted two shitty looking comics to a corner of the Stripped Books website. At that point, I had no idea what I was in for: it was a gag strip that would quickly transform into a character-based comedy where people talk about movies — not just superficially about specific movies, but about how people watch and talk about movies of all kinds. The art got a little better, too.
The Multiplex characters took on a life of their own and ultimately turned this comic into an eleven- or twelve-year “epic” about the movie theater industry in one of the most interesting periods in its hundred-year history (and also this one jerk who kinda sorta becomes a slightly better person maybe if you squint your eyes and cock your head to the side a little).
Multiplex’s readership grew quickly in those first few years, thanks in very large part to a pair of guest strips on PvP and some well-placed Project Wonderful ad campaigns (thanks, Something Positive and Shortpacked!), and in the years since it has since retained a small but passionate readership that has supported me time and time again: the Patreon project of course, as well as two successful Kickstarter projects to fund two books I’m very proud of.*
Thank you for allowing me to tell this story.
Thank you for reading.
* Speaking of Kickstarter projects, there will be an announcement about Multiplex: Book Three… very soon.
Other Recent Posts
- Gumroad now takes PayPal!
- Multiplex is taking a short break.
- Multiplex: The Chosen One
- Tell me a story. (Looking for a prose writer for an eBook single.) — UPDATED
- Leonard Nimoy (1931–2015)
- Cyber Monday is stupid, but the books are on sale, anyway!
- “Steeping” by Gordon McAlpin
- Come see me at ComfyCon 2014!
- The Multiplex Store is now powered by Stripe!
- Shut Up Already T-shirt now available! Also, the books are on sale!