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#875: Cold as Ice

January 6, 2014

Notes from the Manager

Related Strips: #874: The Spirit of the Season

Probably one more strip in this chapter, unless I change my mind about something! Which happens.

As for this strip, I wanted to have Norma slip in a comment about how the customer really only wanted free passes anyway, but there wasn’t any room. Speaking from experience, if you complain about something, it’s pretty easy to get free passes.

With me, when I complain about something, it’s almost always a presentation thing, and I really just want them to fix the problem and/or never let it happen again. Yet almost every multiplex I’ve been to in Chicago or Minneapolis, I’ve had to complain about the presentation: either too-dark screens (old bulbs), focus issues, 3D ghosting/crosstalk, or sound problems.

Most recently, a small two-screen theater in Minneapolis had focus issues and a too-dark screen when I saw Frozen. I fired off a (polite) complaint to the management, and along with an apology and an explanation that it was improperly cleaned porthole glass that caused the issues — the first I’ve heard of that issue. I also got a couple of passes mailed to me that I’m a little nervous about ever using. (“Sorry our movie presentation sucked; here’s passes so you can see more movies here!” Hmm…)

Anyway. How about you guys? Have you ever complained about something to management at a theater? How did they respond?


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Multiplex will be back on Monday

Thursday, April 14, 2016

Syd

It’s only been a couple of months since I said goodbye to Punk and today my fiancée Karyn and I had to say goodbye to her cat Sydney. Like Punk, she was eighteen years old and had multiple long-term health issues.

I only knew her for the last eight of her years, and although we had a contentious start, and she never got along with Punk, we grew to have a special bond. In the last few months, she would sit on me as I slept and be the first thing I saw almost every morning. She was a very sweet, ridiculously affectionate cat, and we will both miss her.

Multiplex is taking a very short break. I’ll see you here Monday.

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